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ok15 is built around your account — and that means being clear about what data we collect, how we use it, and what choices you have. This policy covers everything from your bKash or Nagad wallet details to how your session data moves across devices. Access and eligibility depend on your local law and eligible regions.
When you open an account on ok15, we collect information that makes your experience work: your login credentials, the device and browser you use, transaction records tied to your bKash, Nagad, Rocket or Bank Transfer activity, and your session history across visits. We collect this data to process your account requests, keep your wallet actions secure, and resolve any support queries you raise through live chat. We do not sell your personal data to third parties. We may share limited information with payment processors — such as the networks that handle bKash and Nagad transfers — to complete transactions you initiate. We may also share data where required by applicable law or a valid regulatory request. Any third-party service we work with is bound by data handling obligations consistent with this policy. Data we hold is kept only as long as your account remains active or as long as legal or operational requirements dictate. When you close your account, we follow a retention schedule that balances your right to erasure against our compliance obligations. For questions about retention periods or specific data categories, reach out through the live chat or support routes listed on site. Your use of ok15 services is subject to local law and eligibility in your region.
Transaction data from your bKash activity is processed to complete transfers and kept in line with financial record requirements. We do not share this with unrelated third parties.
Nagad payment details are handled by the relevant payment processor. We store only what is needed to reconcile your account history and respond to any disputes you raise.
Rocket payment records are retained for account reconciliation. If you have a query about a Rocket transaction, our support team can pull the relevant record on request.
Bank Transfer details are kept for verification and dispute resolution. These records are accessible to you through the account history section once you are logged in.
Not everything you encounter while using ok15 falls under this policy. Understanding the boundaries helps you know who to contact if a question falls outside our remit.
Covered. Login data, session tokens, device identifiers and your authentication history are all within the scope of this policy and subject to the rights described here.
Covered for our records. The data we hold about your bKash, Nagad, Rocket or Bank Transfer activity is within scope. The payment processor's own handling of your wallet falls under their separate policy.
Covered at the aggregate level. We collect anonymised usage data — pages visited, game categories browsed — to improve the site. This does not identify you individually in our analytics.
Not covered here. Links to external sites, payment network portals, or provider pages operate under their own privacy terms. We are not responsible for how those services handle your data once you leave our platform.
You have practical rights over the data ok15 holds about your account. These are not abstract — each one maps to a concrete step you can take. To review the personal information tied to your account, log in and go to your account settings; your profile details, linked payment methods and transaction history are displayed there. If something is wrong — a name, a contact address, or a payment detail — you can edit most fields directly in that section. For records you cannot edit yourself, contact us through live chat and we will make the correction. If you want to request deletion of your account and associated data, use the support route on site; we will confirm what can be removed immediately and what we are required to retain under applicable law. Your eligibility to exercise these rights may depend on local law and the region from which you access ok15.
Log in to your account and open the account settings page. Your stored details, linked wallets and transaction history are listed there in full.
Edit your profile fields directly in account settings. For data you cannot update yourself — such as verified ID records — raise a correction request via live chat.
Use the live chat on site to ask about specific data categories, retention periods, or processing purposes. Our team will respond to your query through the same channel.
Submit a deletion request through the support route on site. We will explain which data is removed immediately and which records must be retained under our legal obligations.
If you have a question about how your data is handled, the support routes below are your direct path. Use the channel that works best from your device.
Open the chat icon on any page of ok15. This is the quickest way to ask about your account data, request a correction, or raise a privacy concern.
Visit the support section of ok15 for written guidance on data rights, account access and the steps to submit a formal request. Available while logged in or logged out.
For self-service changes — updating your contact details or reviewing your linked payment methods like bKash or Nagad — go directly to your account settings page after logging in.
Behind the account flow you see on screen, there are several data handling practices worth knowing about.
We use cookies to keep your session running as you move between the lobby, your wallet and game categories. You can manage cookie preferences through your browser settings, though some functions depend on session cookies to work.
Your login credentials are stored using standard hashing practices. We do not store your bKash or Nagad wallet PINs — those stay within the payment network. If you notice unusual account activity, contact live chat immediately.
We keep active account data for as long as your account is open. After closure, certain financial and compliance records are held for the period required by applicable law before being removed from our systems.
When this policy changes in a material way, we will notify you via your registered contact method before the change takes effect. Continued use of ok15 after that point means you have acknowledged the update.
Answers to what people actually ask when they want to understand how ok15 handles their information.
We collect the details you enter during account creation — name, contact information, and login credentials — plus device and session data generated as you use the site. Payment method details like bKash or Nagad are handled through the relevant payment processor.
We share data only with payment processors needed to complete your transactions, and where the law requires it. We do not sell personal data. Third parties we work with are bound by data handling obligations aligned with this policy.
Log in and open your account settings page. Your profile, transaction history and linked payment methods are all visible there. For data categories not shown in settings, contact us through live chat and we will provide the relevant records.
Yes. Submit a deletion request through the support route on site. We will confirm what is removed right away and what must be kept for legal or compliance reasons. Eligibility may depend on your local law and region.
Financial transaction records are held for the period required by applicable regulations after your account closes. You can ask our support team for details about the specific retention period that applies to your records.
Most profile fields can be edited directly in account settings while you are logged in. For details that cannot be changed through self-service — such as verified identity records — raise a correction request via live chat and our team will handle it.