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These terms set out how ok15 operates and what applies to your account — from how you access the platform to how transactions are handled. Access and use of ok15 depends on your local law and eligible regions; read these terms before you start.
These terms form the agreement between you and ok15 when you create an account and use the platform. They apply each time you log in, make a deposit via bKash, Nagad, or Bank Transfer, or interact with any part of the site. By continuing to use ok15, you confirm that you have read and understood what is written here. Access to ok15 is subject to the laws of your jurisdiction. We do not represent that the platform is available or lawful in every region. It is your responsibility to check whether using ok15 is permitted where you are located. If local law restricts or prohibits online gaming activity, these terms do not override that restriction. We may update these terms from time to time. When we do, the revised version will be posted on this page with a note of the change. Continued use of your account after an update means you accept the revised terms. If you disagree with any change, you should stop using the platform and contact our support team to discuss your account options. These terms do not limit any rights you may have under applicable consumer protection law in your jurisdiction.
Deposits and withdrawals via bKash are subject to the transaction conditions in your account area.
Nagad wallet transactions follow the same account-level conditions and are visible in your transaction history.
Bank Transfer activity is recorded in your account and subject to the limits shown at the time of the transaction.
These terms cover specific parts of your relationship with ok15. Understanding what falls inside and outside their scope helps you know where to look when a question comes up.
Rules around creating, maintaining, and closing your ok15 account are fully covered here. This includes login credentials, session behaviour across devices, and account suspension conditions.
Deposits and withdrawals processed through your account — including those made via bKash, Nagad, or Bank Transfer — fall within these terms. Specific limits are shown in your account at the time of each transaction.
Game content, promotional notices, and platform features available through ok15 are covered. We do not warrant that all content is available in every eligible region at all times.
Payment processors, game studios, and other third-party providers operate under their own terms. ok15 is not responsible for the policies or conduct of those third parties once you leave our platform.
You have practical options when it comes to your account and the information we hold. If you want to review your transaction history, open the account area after logging in — every deposit and withdrawal is listed there with its date and status. If any detail on your account looks incorrect, you can update standard profile fields directly from account settings; for changes that require verification, our live chat team can walk you through the steps. If you have a question about how these terms apply to your specific situation, you can raise it through live chat or by email. We will respond with the relevant policy detail rather than a generic reply. If you want to request a change to how your account is handled — for example, closing the account or adjusting communication preferences — contact support and we will process the request in line with these terms and applicable law.
Your full transaction history is available in the account area after login. Each entry shows the method used — bKash, Nagad, or Bank Transfer — along with the amount and status.
Standard profile fields can be edited directly in account settings. For verified fields that cannot be self-edited, contact live chat with the correction you need.
If something in these terms is unclear, open a live chat session or send an email. We will point you to the specific clause that applies rather than a general response.
Account closure, communication preferences, and similar requests are handled through support. Submit the request and we will confirm the outcome once it has been processed.
If you have a question about these terms or your account, use one of the contact routes below. We do not publish response time commitments here — check the support page for current availability details.
Open the chat icon from any page on ok15 to connect with the support team directly. This is the fastest route for account and terms questions.
Send your question to the support email address listed on the Contact page. Include your account username so we can locate your record quickly.
The Help Centre on ok15 covers common terms and account questions with step-by-step answers. Check there first before opening a support ticket.
We take the handling of your information seriously. Here is how we approach the key areas covered by these terms.
Account data — including transaction records for bKash, Nagad, and Bank Transfer activity — is stored and processed in line with our Privacy Policy. We do not sell your personal data to third parties.
Your account is protected by the login credentials you set. We recommend using a unique password and not sharing access. If you suspect unauthorised activity, contact live chat immediately.
We use cookies to keep your session active and to remember your preferences across visits. You can manage cookie settings through your browser; some features may not work correctly if cookies are disabled.
To request a correction to your account data or ask how your information is used, contact support via live chat or email. We will respond with the relevant detail and next steps.
Answers to the questions we hear most often about how these terms work and what they mean for your account.
Yes. These terms apply to all account activity on ok15, including deposits and withdrawals made through bKash, Nagad, or Bank Transfer. The specific transaction conditions shown in your account area also apply at the time of each transaction.
We post the updated version on this page. Continuing to use your account after the update means you accept the revised terms. If you disagree, stop using the platform and contact support to discuss your account options before the change takes effect.
Access depends on your local law and eligible regions. We do not confirm availability in every area. Check whether online gaming is permitted where you are located before creating or continuing to use an account.
Standard profile fields can be updated directly in account settings after login. For verified fields that require a manual change, open a live chat session and the support team will confirm what documentation or steps are needed.
Log in and open the account area. Every deposit and withdrawal — including bKash, Nagad, and Bank Transfer transactions — is listed there with the date, amount, and current status. Contact support if an entry looks incorrect.
Reach out through live chat or email support with your account username and a description of the issue. We will review the relevant clause and respond with a clear explanation of how the terms apply to your specific situation.